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FAQ's

FREQUENTLY ASKED QUESTIONS ON RETURN

  • 30 Day Returns
  • What happens if I received a defective or wrong item?
  • How do I return or exchange an item?
  • How can I make a return from outside India ?
  • Who is responsible for the items while in transit?
  • How do I know the status of my return?


30 DAY RETURNS
For products purchased through Jumki.in website, we are pleased to offer full product refunds or exchanges within 30 days of the shipment date. Items must be returned in their original condition, must show no signs of wear and must be accompanied by all original certificates and bills. Any promotional item or free gift included with your order must be returned along with your item, or the retail value of the promotion/gift will be deducted from your credit. Shipping costs for exchanges on items will be the sole responsibility of Jumki.in.


WHAT HAPPENS IF I RECEIVED A DEFECTIVE OR WRONG ITEM?
We take pride in the quality and craftsmanship of all our products. In the event that you receive a product that is damaged or defective we will arrange for a reverse pick up, once received we will ship a replacement item at no cost to you. PLEASE NOTE: Damaged or defective items must be reported within 15 days of the original shipment date.


HOW DO I RETURN OR EXCHANGE AN ITEM?
Kindly contact us on +91 966 3988 966 or mail us on support@jumki.in ,kindly mention your order number. We shall guide you with the return.


WHO IS RESPONSIBLE FOR THE ITEMS WHILE IN TRANSIT?
We unfortunately cannot accept responsibility for items lost or stolen while in transit. For security purposes, we request you to kindly use the reputed courier service and

HOW DO I KNOW THE STATUS OF MY RETURN?
We process returns within 3-5 business days of receiving the item. To check on the status of your return, go to the My Account page, visit the Orders section, and then view the Order Status field. The Order Status field shows pending returns and their status.